Shipping Policy

Indiadrops return policy, refund, cancellation and shipping charges policy

Indiadrops team facilitates processing correct medicines/products as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of packing.

Table of Content

  • DEFINITION
  • RETURN PROCESS
  • REFUND PROCESS
  • ONLINE CONSULTATION
  • SHIPPING CHARGES
  • SHIPPING TIME

1.   DEFINITION

‘Return’ means an action of giving back the product ordered at Indiadrops website/mobile app by the consumer. The following situations may arise which may cause the action of return of product:

  1. Product(s) delivered do not match your order;
  2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 02 months shall be considered as near expiry);

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 02 (Two) days from the delivery of the product. Indiadrops reserves the right to cancel the Return request, if the customer reaches out to Indiadrops after 2 days of delivery.

Upon receiving your Return/Refund request, Indiadrops shall verify the authenticity and the nature of the request. If Indiadrops finds that the request is genuine, it will initiate the Return and Refund process.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, Indiadrops reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Indiadrops in this regard.

The returns are subject to the below conditions:-

  1. Any wrong ordering of product doesn’t qualify for Return;
  2. Batch number of the product being returned should match as mentioned on the invoice;
  3. Return requests arising due to change in prescription do not qualify for Return;
  4. Product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice; and
  5. Partially consumed Medicine Bottles, strips or products do not qualify for Return, only fully unopened strips or products can be returned.

2.   RETURN PROCESS:

  1. For Return intimation, please visit www.Indiadrops.com or Indiadrops Mobile app and chat with us from 9AM to 8PM, Monday to Saturday.
  2. Indiadrops customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
  3. Once the claim is verified as genuine and reasonable, Indiadrops will initiate the collection of product(s) to be returned.
  4. The customer will be required to pack the product(s) in original manufacturer’s packaging.
  5. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

3.   REFUND PROCESS:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

  1. Order placed through online wallet will be credited to the wallet; and UPI
  2. Order placed through Debit/Credit Card/ NetBanking will be refunded through fund transfer to customer bank account.

4.   ONLINE CONSULTATION:

In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.

The customer is required to raise the Refund request with Indiadrops customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Indiadrops customer care team.

In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.

5.   SHIPPING CHARGES

Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to care@indiadrops.com.

For any further Refund related information, please write to care@indiadrops.com.

Delivery time :- 5-7  Days (max)

Shipping time :- 1 Day 

6.   CANCELLATION POLICY

Customer cancellation:

The customer can cancel the order for the product till Indiadrops ship it. Orders once shipped cannot be cancelled.

Indiadrops cancellation:

There may be certain orders that Indiadrops are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by manufacturer.

Indiadrops also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Indiadrops as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

  1. Invalid address given in order details;
  2. Any malpractice used to place the order.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.

We perform quality check and ensure sealed condition of medicines/product before packaging and shipping. we do pack product in bubble/paper wrap for safety of product.

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